No, Sorry. We only ship to Canadian adresses and P.O. Boxes.

Depends. If you chose a Shipping Courier that supplies a Tracking Number we will provide it to you in an email at the time your Order is Shipped. If the Shipping Courier you chose does not supply a Tracking Number you will need to contact the Courier directly.

We know how important your Order is and we are more than welcome to look into why your Order was Cancelled. Contact us as soon as possible and we will be happy to help!

Returned goods must be Authorized by Nueyard (download ‘Return Application’ form).
A full breakdown of the policy can be found here: Policy

We can make changes to your order as long as it has not been Fulfilled or Shipped (Extra Charges & Shipping Costs apply). Once the package is with its Courier we can no longer modify the Order.

Both of these values are color temperatures; a way to describe the appearance and color provided by a light bulb.

2700K or Warm White is more common and almost a soft yellow color.

3000K or Cool White is better for a formal setting or room.

Take the wattage of the transformer and divide by the watts of each light. Never max out your transformer, eg. 100 Watt transformer with 5 Watt lights (100\/5=20). Technically 20 lights is the max but using 18 gives you piece of mind.

Rules of thumb are as follows:

16-2 wire, up to 96 watts or 8 amps

12-2 wire, up to 192 watts or 16 amps

200 watts can go 200 feet

100 watts can go 400 feet

50 watts can go 800 feet

We have not yet found solar lights that live up to our standard of quality and would survive the shipping process.

Natural gas and propane fires are both much more efficient and user-friendly than wood-burning. Natural gas is a popular due it being cheaper and typically safer than propane. However, propane is much more environmentally friendly and efficient with its heat output.

All rocks have the potential to contain water, caution should be used with any type of rock you are heating up to very high temperatures.

Very porous rocks should be avoided, such aslimestone, pumice, shale, and sandstone. Rocks often have varying densities, which means some water could be trapped inside, and the rock could crack or explode when heated.

The decision is up to you!

Ignition systems require more upkeep as they may have batteries or contacts that need to be replace or cleaned.

Keep in mind that all the Fire Features can be lit with a simple match!