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Frequently Asked Questions

Can we ship to the US?

No, Sorry. We only ship to Canadian adresses and P.O. Boxes.

How can I Track my Package?

Depends. If you chose a Shipping Courier that supplies a Tracking Number we will provide it to you in an email at the time your Order is Shipped. If the Shipping Courier you chose does not supply a Tracking Number you will need to contact the Courier directly.

Why was my Order Cancelled?

We know how important your Order is and we are more than welcome to look into why your Order was Cancelled. Contact us as soon as possible and we will be happy to help!

What is the Return Policy?

Returned goods must be Authorized by Nueyard (download ‘Return Application’ form).
A full breakdown of the policy can be found here: Policy

Can I make Changes to an Order I already Submitted?

We can make changes to your order as long as it has not been Fulfilled or Shipped (Extra Charges & Shipping Costs apply). Once the package is with its Courier we can no longer modify the Order.

Landscape Lighting F.A.Q.

What is the difference between a 2700 and a 3000K Light or Bulb?

Both of these values are color temperatures; a way to describe the appearance and color provided by a light bulb.

2700K or Warm White is more common and almost a soft yellow color.

3000K or Cool White is better for a formal setting or room.

How many Lights can I connect to a Transformer?

Take the wattage of the transformer and divide by the watts of each light. Never max out your transformer, eg. 100 Watt transformer with 5 Watt lights (100\/5=20). Technically 20 lights is the max but using 18 gives you piece of mind.

How far can I run my Lights from my Transformer?

Rules of thumb are as follows:

16-2 wire, up to 96 watts or 8 amps

12-2 wire, up to 192 watts or 16 amps

200 watts can go 200 feet

100 watts can go 400 feet

50 watts can go 800 feet

Do we carry/supply any solar Lights?

We have not yet found solar lights that live up to our standard of quality and would survive the shipping process.

Fire Feature F.A.Q.

Liquid Propane vs Natural Gas Fuel

Natural gas and propane fires are both much more efficient and user-friendly than wood-burning. Natural gas is a popular due it being cheaper and typically safer than propane. However, propane is much more environmentally friendly and efficient with its heat output.

Do I need special rocks for my Fire Feature?

All rocks have the potential to contain water, caution should be used with any type of rock you are heating up to very high temperatures.

Very porous rocks should be avoided, such aslimestone, pumice, shale, and sandstone. Rocks often have varying densities, which means some water could be trapped inside, and the rock could crack or explode when heated.

Do I need an ignition system?

The decision is up to you!

Ignition systems require more upkeep as they may have batteries or contacts that need to be replace or cleaned.

Keep in mind that all the Fire Features can be lit with a simple match!